[Discuss] Linux on laptops

[John Hall]

90 days is still very generous! good to know.. maybe i will check out
costco membership again.

You remind me of  how I felt awkward when I've had things replaced because
of problems under Microcenter's platinum coverage... but then I had an
Aurora hi-res monitor that I believe just needed a replacement power
supply. They would not *test the supply*! The monitor came on but had
problems that according to a few internet sources was solved by a new power
supply. It did not work and a refund was my only option.
After pressing for repair and being refused I figured out that maybe the
insurance company is paying at least some of that refund, then they take
their normal markup on the sale and also get people in buying other things.



On Fri, Nov 13, 2015 at 4:00 PM, MBR <mbr at arlsoft.com> wrote:

> I learned about Costco's return policy about 10 years ago from a manager
> at Costco.  I found it unbelievable, but she was true to her word.
>
> I bought a combination VCR/DVD player at Costco and the video quality was
> quite poor from the start.  But I just never got around to taking it back.
> I was in Costco one day a few years after I bought it, and I decided to
> talk to a manager there.  I said I fully understood that my not having
> returned the item in a reasonable length of time was entirely my fault.  I
> explained that I wasn't looking for a refund from Costco, but I was hoping
> that Costco might have sufficient clout with the manufacturer to get the
> manufacturer to fix it so the video quality didn't suck.  The Costco
> manager's response was to ask if I still had the receipt.  When I said I
> did, she told me to bring it back and they'd refund the purchase price.  My
> jaw dropped! This was two to three years after I bought the thing!
>
> I asked what their return policy was, and she said they didn't have a time
> limit on anything except computers.  And their then-new one-year limit on
> returning computers was only because too many people had been returning
> computers they'd purchased several years before for a full refund, and then
> turning around and using that refund to buy the newest model for the same
> money! This ploy was turning their generous refund policy into a policy of
> free computer upgrades in perpetuity, which was something Costco couldn't
> afford.
>
> In the years since then, Costco has reduced the return time to 90 days and
> applied it to a few other electronics items besides computers: TVs,
> cellphones, tablets, cameras, and camcorders.  I presume that's because
> they encountered people using the return policy to get free upgrades of
> those items.  But for all other merchandise, Costco's return policy still
> doesn't specify any time limit.  I make a point of not abusing their return
> policy, but I have taken advantage of it once or twice since then. So I
> feel secure that, if some product turns out to be a real dog, I won't be
> stuck with it.
>
>    Mark Rosenthal
>
>
>
> On 11/13/15 11:25 AM, Steve Litt wrote:
>
>> On Fri, 13 Nov 2015 15:57:05 +0000
>> Mike Small <smallm at SDF.ORG> wrote:
>>
>>
>> And Costco? You don't vomit in your mouth a little bit walking into
>>> a place like that? Is that what you want your city to have in it?
>>>
>> Yes, I want my city to have a Costco, and if it's in the closest
>> commercial property to me, so much the better. Costco pays and treats
>> their employees very well, they sell good stuff for good prices, their
>> return policy is basically "no questions asked" and they really mean
>> it. And they sell good laptops for reasonable prices, with a 90 day no
>> questions asked return policy.
>>
>> Don't confuse Costco with Sams Club (by Walmart). They're two very
>> different things. I'd be proud to have a Costco in the commercial
>> property closest to my house.
>>
>> SteveT
>>
>> Steve Litt
>> November 2015 featured book: Troubleshooting Techniques
>>       of the Successful Technologist
>> http://www.troubleshooters.com/techniques
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