[Position-available] IT Help Desk position available at TripAdvisor in Newton

[Ryan Pugatch]

Hello all,

My team is looking for a talented tech to join us as a Help Desk
Specialist.  You would be joining our small team which currently
includes a helpdesk specialist and two sysadmins.  We enjoy being a
Linux-based environment and as such we do not run Active Directory or
Exchange.  Instead we utilize OpenLDAP, Samba, and Zimbra on CentOS.
Our environment is about 60% Windows workstations and 40% Mac.

One of the great things about TripAdvisor is we have the security of a
large company as we're owned by Expedia, but we get to run like a small
company.

To apply, visit
https://careers.peopleclick.com/careerscp/client_expedia/external_tripadvisor/jobDetails.do?functionName=getJobDetail&jobPostId=38901&localeCode=en-us

Please list "Ryan Pugatch / BLU" as the referral on your application so
that I know that you came from BLU.

Feel free to email me directly if you're interested and have questions.

Position Description 

TripAdvisor is the world's largest and most trusted travel media site
with five million daily visitors and 30 million unique monthly
visitors.  Not only is TripAdvisor one of the most successful
consumer-facing websites in the world but we've also been successful
at building an open, flexible, and collaborative work culture.  We get
things done in T-Shirts and jeans!  Ability is KING - politics
non-existent. At TripAdvisor we operate like a start-up - a flexible
culture populated by creative thinking doers having the benefit of
being a growing, financially successful business.

We are looking to add a hard-working, self-starting desktop support
specialist to our small, but efficient IT team.. The qualified
candidate must have a creative, flexible mindset, the ability to
multitask, and a proven track record in solving challenging problems.

The individual will need strong written, spoken, and in-person
communication skills, and have the ability to maintain priorities amid
ongoing projects. While providing high quality support, the individual
will educate and encourage users to become self-sufficient. We are
looking for someone who will take initiative to learn our unique
systems and join in furthering our goal to provide effective solutions
in short order.

Duties and Responsibilities:
* Respond to support requests via email, phone, and or in person
* Handle IT orientation and hardware/account setup for new hires
* Troubleshoot Windows, Office, Mac OS X, and various other software
* Diagnose and repair Apple, Dell, and other computer hardware
* Provide support for audio/visual equipment
* Track inventory and maintain stock of computers and accessories
* Maintain knowledgebase of FAQs
* Maintain and deploy system images
* Promote and enforce company security recommendations and policies

Qualifications:
* Excellent interpersonal skills, patience, and a genuine desire to
  help people with their technology challenges
* Ability to critically analyze and troubleshoot software and hardware
  issues
* A solid understanding of the PC platform, Microsoft Windows, and
  Microsoft Office
* A basic understanding of networking concepts
* Mac OSX and/or Linux knowledge is a plus

The successful candidate will communicate well, be committed to
delivering quality work on an aggressive schedule, and must be able to
function independently as well as part of a team.

Thanks,

Ryan Pugatch
Systems Administrator, TripAdvisor