Help Desk programs?

[Greg Rundlett]

On 12/6/06, Scott Ehrlich <scott at mit.edu> wrote:
> We have an Access 2000 - created helpdesk program that was designed in-house.
> It lives on a Windows 2000 Server with IIS, and uses http as a frontend, cgi
> using PERL as a backend.
>
> The system was put together by COOP students, but I'm not a programmer nor
> database person, and the other person with me isn't either.  The system is
> breaking and it would be nice to know how to manage and fix it ;-)
>
> The ticketing system needs to be rather basic - auditing per individual user
> login; permit simple entry of tickets via the web; provide a history of who did
> what; date-stamp activities (ticket open, updates made, date closed, who did
> each task); ability to re-open ticket; assigning tickets to another person; for
> creating tickets, perform an LDAP query to the organizational-wide LDAP server;
> create a report showing closed tickets, for any date range.
>
> I think that covers many of the basics.
>
> What are the open source and cheap options for ticketing systems that permit
> the above options?   It doesn't have to run under Windows.

Mantis was chosen by Linux Journal for their 'Editor Choice Awards 2006'.
http://www.mantisbt.org/

-- 
A: Yes.
> Q: Are you sure?
>> A: Because it reverses the logical flow of conversation.
>>> Q: Why is top posting annoying in email?

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