Speakeasy - First Impressions
David Kramer
david at thekramers.net
Thu Sep 29 23:05:12 EDT 2005
Bill Horne wrote:
> I have switched to Speakeasy and ADSL, after all the trouble I had with
> Comcast blocking my mail and web ports.
>
> My first impressions:
> Minus:
>
> * Long wait for customer service on my first call - about 25 minutes,
> although it is probably better at other times, since I called around
> 1 PM today
Not fun, but not actually horrible for an ISB. Their online support is MUCH
better, it's true.
.
> * Long wait for install - it took Covad/Verizon two tries to get the
> line working, so I had to wait over a month for service after I
> placed the order.
That's Covad/Verizon, not Speakeasy. Remember, in this three/four-way
relationship, Speakeasy is depending on their competitors to complete the
process for them.
> Neutral:
>
> * Price comparable with Comcast, assuming you don't already have cable
> TV and will pay for the minimum "antenna" service that Comcast requires
> for data users. If you're paying for Cable TV already, you may or may
> not choose to include your cable TV fee as part of the cost of data
> service: I had to pay ~12/month for the bottom tier of TV service in
> order to get a cable modem.
Can Comcast deliver a static IP? Not comparable services.
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