broadband in east Watertown

[Kent Borg]

On Thu, Jan 16, 2003 at 06:51:09PM -0500, Kent Borg wrote:
> On Thu, Jan 16, 2003 at 04:42:01PM -0500, Tresi Arvizo wrote:
> > I haven't heard anything good or bad about RCN.  Any praise or
> > horror stories would be welcome.  :)
> 
> We have RCN for cable TV in Somerville, and their billing department
> is thoroughly incompetent.

Since I posted that I got a call from RCN "Courtesy Center" telling me
that I have money to pay.  I told the story of my wife's last call
with them (they we complaining about a payment for which they had
already cashed the check), but the woman on the phone explained that
she didn't know anything about that.  She was just calling from the
"Courtesy Center".  She didn't know about any problem.  I said thank
you and hung up before she could ask "Is there anything else we can do
for you?"  Maybe she didn't.  I am sure she was not an RCN employee.
Some hired drone.

My internet access is too important, I wouldn't let RCN near it.
Maybe if I had no choice...


-kb